Terms of Service
TERMS AND CONDITIONS
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
ORDERS & SHIPPING
All orders are processed either the same day or within 1-2 working day.
During holiday/sale periods please expect a slight delay due to the volume of orders.
Please be aware this is only estimated and delivery delays may occur.
UK & US orders may take 5-15 working days to deliver depending on our current backlog
The delivery timeframes for EU orders can range from 10-15 working days depending on your country.
Please be aware we can't be held accountable if the order are held within your country's processing centre/customs.
Orders for the Rest of the World are fulfilled via Royal Mail. The delivery timeframes for International orders can range from 3-25 working days depending on your country.
IMPORTANT TAX INFORMATION (PLEASE READ)
Some products are sent internationally and may incur import tax and handling fee from the shipping agent.
Poet Archives is not held accountable for any customs charges which are incurred.
The typical charge for international orders would be 20% of the total order value, but this can vary depending on country of purchase
If you decline to pay the customs and the parcel is returned back to Poet Archives and we are charged the import taxes, this will be deducted from your refund.
Alongside this if the parcel is lost after you reject the import tax; we will unable to provide a refund.
If you haven't received your item please contact us at : poetarchives@outlook.com
QUALITY CONTROL
All our products are quality checked when they are produced and when they are dispatched. The colour of the product might differ from the one displayed on the website. If the item is damaged after usage we cannot be held accountable.
RETURN POLICY
In case of a wrong item sent, we are able to offer a replacement, if this has happened to you please send us an email and we will arrange this for you
Please note that we currently do not offer refunds and all sales are final.
Please be aware that as an independent brand we cannot go against the above policy, once the order is confirmed you have agreed to accept the product as sold
CARE INSTRUCTIONS
All our products have varied washing instruction; we do advise of the below to ensure the quality of our products:
T-Shirt : Wash inside out at below 30 degrees and do not tumble dry
Hoodies : Wash inside out at below 30 degrees and do not tumble dry
For specific product care instructions; please contact us via email or social media.
EQUALITY AND SAFEGUARDING STATEMENT
At Poet, we pride ourselves on providing safe, open and inclusive spaces. Our ethos at Poet is to work within our local community to create a platform and provide equal opportunities for creative collaboration. Diversity and respect for others is at the heart of what we do.
We do not condone discrimination or abuse of any kind against anyone. We are committed to taking real action to bring about meaningful change.
Non-judgmental and anti-oppressive practice
We aim to create a non-judgemental and welcoming atmosphere for everyone, and spaces that positively showcase the unique talents and experiences of our communities. To achieve this we work directly with individuals from all backgrounds, and try to help empower those without a voice or representation.
We are proactive in trying to ensure that when we enter formal working arrangements, we only do so with those who promote anti-discriminatory and anti-oppressive practices. We have always acted, and will continue to act whenever we are aware that this may not be the case.
Our commitment :
To ensure that we can continue to work in this open and direct manner whilst maintaining safe spaces for everyone, we have implemented the following:
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Anonymous notification process: If you have any concerns about our employees or affiliates, or any of our content, please message us or contact us anonymously at info@poetstore.co.uk
Ethical practice
Poet is committed to being a socially responsible business. This includes ensuring that we respect and promote the highest standards of ethical practice, and operate in a manner that is compliant with relevant laws.
Our commitments :
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We will actively work to ensure that all of our business activities do not directly or indirectly violate human rights laws.
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We will adhere to anti-bribery, anti-corruption and anti-money laundering laws and practice.
Harassment and Bullying
Harassment and bullying are never acceptable. Poet cares about the wellbeing of our employees, affiliates and customers. We are considerate in our actions to ensure that we do not behave in a harmful manner, nor perpetuate harmful actions towards others.
Our commitment :
As a responsible business, Poet will never use our public platforms to attack or abuse private individuals or discuss private matters. Any instances of this on our platforms will be investigated, and appropriate legal advice will be sought as necessary.